All I wanted to do was exchange my bag for the same bag! Customer loyalty doesnt mean crap to them. My bag was sent back to where ever they send them to but was returned and I was told it would not be repaired. I was not aware at the time that Louis Vuitton sold floor items to customers.Despite my protests, the store manager could not conceive the possibility that the sales woman could have missed these and that they HAD to have occurred after my wife received the bag.You pay a premium for any items within Louis Vuitton's product line, which I can accept. I think you need to hire multicultural staff that have better manners and that respect the people that are walking into that store and spending such a large amount of money in there and who knows how to show people like us buyers some more World Class Respect! I felt unsatisfied with his service as a manager. I even treated myself to the matching hotstamped wallet and a cosmetics pouch. MESSAGE US. This company will not last very long. But the more and more I read, the more I think I will have to give up on LV!! I took my bag back to the Louis Vuitton store and I thought they would've at least exchanged it for a new one. It is sad how they promise what they can not provide; and this is truly the last time i will be shopping with LV. I was told by their Corporate Office that THERE WAS NO WAY TO DO THAT! And as a buyer from that store I was very surprised and disappointed with the Bad Customer Service from a store of that stature I was shocked from the experience I've had there. Hello Steve, my name is Kelli and I experienced a situation in which my zipper broke on my LV purse. Since then, my account has repeated been charged in access of three times for the same amount of $2,594.40 on the following dates 9/19/11, 9/23/11 and on 9/27/11 and three fees of $30.00 for each transaction have been posted to my account. Any way, they refused to fix or exchange the valet. I’m writing this to you, with the hope that you can improve the service quality in your shops.Sincerely yours,George GoldwasserMail:[email protected] UNQUOTE. LOL! The reason I brought it in was to either have it repaired or replaced.When I brought the wallet to the customer service associate Yolanda, she stated she did not believe me that it was purchased only a year ago and that she would have to check to confirm this. Still haven't heard from Chris the manager. they should be out of business cus they don't know how to run one. I am not the only one that I am complaining to Louis Vuitton purses. So I took it to the store, and of course, the sales rep gave me an attitude saying that I shouldn't have kept wallet in my BACK POCKET!!!!!!!!!! I got an email saying that they do not issue a warranty/guarantee for their products, but would strive to resolve any issue with defects or repairs. I did not even want my money back, I just wanted to upgrade! The manager of the SOHO store in Manhattan has "MEAT FOR BRAINS" she told me that "she is aware of the color difference and LV has changed their leather to a lighter color and in time with sweat and the oil from my skin will turn the leather darker" :/ Huh... WTF is that she sounds straight stupid. I went into the store @ Willow Bend Mall in Texas to purchase a handbag. Craziest ish ever I'm still in shock thinking is this a bad dream? You should be ashamed!!!!!!! WOW!!!!! My experience has been ruined. I can't believe they are able to sell so many bags at such and astronomical price. Louis Vuitton USA Corporate Office Headquarters HQ Address: East 57th Street # 1, New York, NY 10022 Corporate Phone Number: 1-212-758-8877 ‎ Fax Number: n/a Three more to go!!!!! Wish I had read these comments before making my christmas purchase for my mom at a NYC LV store! Once you stop standing behind your product, people are going to begin to believe that you only believe in your bottom line and do not care about the quality of your products or your customers. Back to Gucci and Ferragamo--they at least know how to treat their customers!! Please please please do better. What happened to LV?Definitely not a high-end maker (or employer) of quality products anymore. I have never been so embarrassed in public, nor have I ever been accused of lying. There was a lady customer who heard the whole thing and smiled. [2] Paul Goldberger, writing in The New Yorker, called it "exactly right for the city at this moment", "a stunning, lyrical building";[22] however, with the exception of the "Magic Room" he was disappointed by the interiors, calling the offices "dull, flat spaces". Many other customers have complained to similar issues that I have. I would never ever buy another purse from Louis Vuitton! I will not make anymore purchases from Louis Vuitton. I returned a bag thinking of I have 30 days to return the bag but that was not the case. The problem with Louis Vuitton is that they have no warranty or guarantee at all. I didn't even have the item for 48 hours and never touched the inside of the wallet. Besides the service in HOLLAND is very bad, but all Chinese are buying so they really are NOT used to good service..........In London you get EXCELLENT service!! Mark Holloway, "Deadlock broken on LVMH tower in N.Y. (construction of LVMH Moet Hennessy Louis Vuitton's New York, NY, building held up by Robert Siegel suit),", "The Spirit of Deco Rises from the Dead,", Bernard Arnault: Man Behind the Steely Mask,", "A Lesson Abroad: Get Comfortable with Continuity", "New York Starts to Look Beyond Its Past,", House of the New York City Bar Association, St. Nicholas Collegiate Reformed Protestant Dutch Church, Abby Aldrich Rockefeller Sculpture Garden, Jacqueline Kennedy Onassis High School for International Careers, Times Square–42nd Street/Port Authority Bus Terminal, https://en.wikipedia.org/w/index.php?title=LVMH_Tower&oldid=988745988, Short description is different from Wikidata, Infobox mapframe without OSM relation ID on Wikidata, Creative Commons Attribution-ShareAlike License, Hillier Group (associate architects and interior design), This page was last edited on 15 November 2020, at 00:41. I am appalled! [2][10][11] The glass on the left (west) side is green, with fritted dots;[8] on the right side, it is milky white, with each window divided at an angle into a sandblasted half and a clear half with sandblasted lines across it that grow wider on higher floors. He was glad to say that to me because I had complained on Jeffrey in the Pass regarding a different situation. . I bought 3 LV bags in the past 6 months. If someone would have informed me that if had I not purchased this special boarder treatment at the time I purchased the wallet I was chancing having the stitching of the wallet come out, I would have most certainly purchased another wallet at another company that can ensure the quality of their product. store in Richmond, VA where I purchased it. Without communication for 2 weeks, the bag showed up at my front door with a simple note saying this bag is not in "re-sellable condition" therefore cannot be returned/exchanged. Client Services, Manager; Contact Information. Really? No one returned with the item, so we walked out. I travel world-wide and have been talking and hearing more and more about this. I simply walked up to my friend, my husband and her husband and stated I will never enter another Louis Vuitton store on principle alone. With all these complaints, I agree and The Chinese made counterfeits are much better made and price about 5 % as Louis Vuitton selles at ridivculously over priced goods to thoise whop sport Conspicious consumption. I didn't realize they sell their floor items to customers which have been handled by others. ALl the brass ware had protectant film on it to prevent from scratching. Shame on you LV... you just lost a big spender customer & I will make sure to post every awful thing I can about your company & tell everyone of my friends to boycott you. In London we get an EXCELLENT service and an EXCELLENT after sales service. Twelve weeks??? IT'S REALLY SAD THAT WE ALL HAVE THE SAME FEELING ABOUT THE CUSTOMER SERVICE OF LOUISE VITTION . They do sell products that are on floor but again you do have the option to inspect that its perfect, which most likely it is OR just ask can I get this item from the back. Can anyone even believe something so crazy? The building has received widespread praise from architecture critics. Wake up people! [3] Herbert Muschamp, writing in The New York Times, called it "[t]he most important building to be completed in New York in years. In the meantime my patent leather bag that cost $2,700.00 started peeling. I bought a Louis Vuitton Backpack Purse M51135 I only used it 5 times and the strap broke. If you are unable to take your item to a Louis Vuitton store, our Care Services Team will be glad to provide you with all the necessary information for sending your item to Louis Vuitton for repair. The piping on my purse needed repair after a few months. We provide corporate contact information including addresses, email, fax numbers and telephone numbers. I have been waiting since 11/9/14 for a new strap for my purse. What value, service, quality? I just spent some money just to have my credit report checked because of the negligence of their cashier and they will just tell us no harm done???!!! LOUIS VUITTON SCAM! It was normal wear and tear. We left and walked over the Gucci store were we spent our $2000.00+. Is he KIDDING ME!!!!!!!!!!! They treated their customers based on how they look and how they dress up?My husband and I were only wearing simple shorts and I was wearing slippers but both of us are educated individuals and make descent money. Never again, I will switch and take my friends and familiy with me. He stated No, with that same sarcastic look on his face. I was in both your shops long time ago and recently, and this is the reality. Some of you were asked to pay for the repairs...$200+!!! MICHAEL IS VERY , VERY , RUDE . Since I was on vacation, I told him I would call when I made it home because I did not want the purse to make it before I returned home. I always found there to be a conflict between the face that the company wants to present (great customer service), and reality (how much have you spent with us?). It was was never even removed from the satchel, yet the sales manager refused it saying it was used (having a scratch and 2 water spots).I explained (by phone, my wife was the one making the return) that if these blemishes existed they had to be there from when it was originally purchased. Leather bag louis vuitton headquarters address usa the bag that point i was told it would not be repaired for LV. Our advisors will be delighted to answer your questions and provide you advice... Unprofessional to think that i am very disappointed with LV 's store policy inside store... 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