I find Alexa's skill upselling extremely annoying. In the Alexa app, delete and re-add the smart device youâre having trouble with. If you didn't make a request, Alexa ⦠Take a look at the help section in your Alexa appâ ... Iâm having the same problem with my dots. Get Tech Support 1-833-202-2695. ... She kept showing a red ring. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. A solid blue ring with a cyan light pointing in your direction means that Alexa is processing your query. Despite having disabled nudges and voice purchasing, and having enabled brief mode, it seems that upselling is an unadvertised feature that cannot be disabled. Solved: Alexa says âI am having trouble connecting to the internet. Once I got the orange ring I was able to use the app on my phone to add a new network and password. I keep having to unplug the Command Bar from the wall to get the built in Echo Dot to reboot as so often when I say "Alexa" to give a command, the light ring turns solid red and Alexa says "I'm sorry, I'm having trouble understanding right now. I know that can be frustrating. Often times it'll say "I'm sorry, ... What the Echo's light ring means . Red Ring appears and then she says I'm having trouble understanding you right now, try later. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Hopefully, we can get this resolved quickly. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Is there some secret trick for disabling upselling? I don't have second step auth and mine is having issues. It's important to have your accurate address entered for professional monitoring. However, I was only to set it up using my Lumia 950, my desktop (1903), both laptops (one 1903 other 1909), my iPhone 11, ⦠The light ring glimmers briefly when Alexa has heard and is processing your request. Please wait a few moments, and try again. When the light ring turns orange, your device will enter the setup mode. ... Iâm sorry to hear you're having trouble with your echo. If this doesnât work, do a hard reset of both your Dot and the device. EDIT: increased specificity. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Thanks. If you continue to have trouble, reach out to Ring Support. Red. Then, reconnect and relaunch. Press it again to enable your microphone. I was able to fully setup my invoke after resetting it, and it fixed nothing. What it means: Solid red light shows when the microphone on/off button is pressed. Please try laterâ. The Alexa help isnât very helpful. 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