If we call for a service to fix the heater they are busy for next 5 days. After that said may high wind it blew away. This is the highest ‘5 Star’ Ducted Gas Heater on the market. If we had gone through all the waiting last summer, do we not at the very least deserve priority attention regarding this matter? Subscribe . I have few neighbors and friends told me, also I did some researched on the internet. The model from Brivis is a Promina 36 is perfect for our townhouse. But it is very cold in the house and i am on sick leave at home after a surgery and i can't bear the cold. We are sorry to hear of the issues you have faced with your unit and have sent a private message to discuss the matter further.... We are pleased to hear your Rinnai technician experience exceeded your expectations.... Rinnai Australia pride themselves in having superior products and staff, also ensuring that our customers are satisfied with them and the service we provide. We are pleased to hear that you will be continuing to use Rinnai as a preferred service provider and we hope you’ll enjoy many more years using our products. We would like to know more information about this. We bought a Brivis Contour L30 Evap. Could you please send your unit model and serial number, along with y... our contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. If they have checked this a service call can be booked to check if the unit is operating correctly. Ripped off. However, we wouldn’t think of testing it during the following winter months. Brivis customer service do not operate over the weekend (which is pretty poor given they offer an essential service such as heating). Customer service was great. Made phone calls and i could hear him texting and and receiving messages. They always promised they would get someone to call back and arrange the visit. On the first occasion it was, luckily, just within the warranty period and the Brivis Unbelievable service, all done in a blink of the eye. We made a call and had the heater serviced and the technician said it could be an issue with the heater exchanger. I called their head office directly and they told me they are going to send an email to the support center. After that said may high wind it blew away. I waited on the phone on a queue for ages asked for a call back then transferred to another line, hung up on. Further details in the disclaimer. A message was left on my phone on 9/8 saying someone would come on 13/8 so over a week later. Brivis (Appliance Brand): 1.6 out of 5 stars from 132 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Your trust is our top concern. They assured me my call was logged but no reference number given when asked. Contact us today 1300 555 545. They have outsourced their servicing to another company who could not care less about customers and the two companies do not communicate with each other at all.The first call out was $280 which was supposed to include an hour work. Its dishonest. Looks like i am not the one having the same issue for the Brivis heater, it breakdown just after the warranty period, for me i paid AUD12K something to installed the refrigeration and heating system (dual ducted s...Read more, Hi Elvin T, Thanks for getting in touch, we're sorry to hear of your experience. I replaced my old brivis heating unit with a brivis starpro hx30 4 years ago. I have Brivis heaters and coolers installed in my house. You have shown no interest in helping, despite calling your head office. Thanks for getting in touch, we're sorry to hear of your experience. Lets see how things turn out and if they get fixed... generally speaking not happy about needing to chase up stuff that fails so soon into its life, We have sent a private message to discuss the matter further.... Read more. We talked to a staff who introduced her name [Name Removed]. But I have a very strong feeling the part was not replaced. End of the day, noone from the company contacting us. Brivis, Rinnai, shoddy product, shoddy business practice. HII had a issue with brivis buffalo 120 no pilot light and replace the thermocouple but still cannot get the flame.igniter ignite and can see the spark too.when pressed the gas valve knob gas coming. Could you please send your unit model and serial number, along with ... your contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. I rang on 5/8 am as I had no heating in the house at all and as a pensioner and in my house all the time I was very cold. I had two Rinnai split systems installed by the builder, after the house settlement I found one unit didn't work and told to contact Brivis as it was under warranty. Currently the heater gives a burning smell and an unusual noise. Thank you for your positive review regarding the installation of your Evaporative Cooler.... Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Due to the cold weather we need it fixed immediately and it should be under warranty. I have Brivis heaters and coolers installed in my house. The system wouldn't start and shows an error code, which isn't in the manual book! Thanks for getting in touch, we're sorry to hear of your experience. I have since been passed onto another department. As it is, we are charged $280 for the callout. Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. This applies to Brivis Ducted Heaters (except cc3* heaters) and Brivis Evaporative Cooling. I guessed she didn't pass any information to anyone. We appr... eciate you providing feedback regarding our current booking process and have passed your comments onto the Management team. Absolutely useless product and service. Disgraceful customer service, communication and processes. Again, no paperwork from Rinnai or their contractors (Integrated Services). High efficiency is only part of the story, with the HX range also providing proven performance and reliability. I logged several repair calls with Brivis today - customer service were dismissive and unhelpful. The guy came out and took a look at the unit in the roof. Purchased this year. 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